This incident has some similarities to a well-known jeweller who made some "remarks" about the quality of his own products... which eventually led to the collapse of his business! If "Chief Executive" Meeson does not retract the abuse directed at his staff, and take full responsibilty for his outburst, perhaps Jet2 will join the considerable number of recent airline casualties. I certainly will not be flying with Jet2 in the present circumstances.

Isn’t this Bullying in the workplace? While Customer Service is the most important thing in a service industry, for a CEO to swear and berate staff in such a public & humiliating way (bullying in my view) is frankly appalling and I’m shocked that anyone else in a senior position would find that acceptable? I’d like to know the reasons why there we’re problems, could it be that Jet 2 don’t employ enough staff or train them well enough, who’s fault would that be? I’d be surprised if Philip Neeson has any respect from any member of staff moving forward and that could be his downfall.

The attitude and behaviour of Philip Neeson is totally unacceptable, and has become a publicity stunt for Jet2. Whatever the circumstances, to shout and bawl obscenities at his staff, in the presence of children and families, is outrageous, and cannot be "justified" under any circumstances. Much better would have been for him to announce who he was to passengers, apologise for the queue, and quietly work to ensure that Jet2 staff responded to eliminate the queue. All he has "succeeded" in doing is to reveal himself as a well-paid, but foul-mouthed yob, unable to control his temper.

It is about time that travellers are treated as paying customers so I totally agree with Philip Meeson. Everyone is urgued to checkin online so that when you get to the airport you drop off your bag as this is supposed to be quicker. Not when I flew with Jet 2 from Edinburgh to Murcia on Saturday 5 September. I stood in the queue for 45 minutes. There did not seem to be anyone taking charge of the shambles. The check in staff told me if I wanted to complain then go to the Jet 2 desk. However they were not interested as the manager works Monday to Friday.

We need more executives like Philip Meeson who may occassionally use a strong tirade of words not aimed at any one in particular but to get some results. Strong words may offend some people, but is it not a way of life in Britain. Common sense should prevail where no action is required.