BA sets up freephone hotline for agents

Monday, March 15, 2010

Chris Gray


British Airways has set up a freephone telephone line for the trade to use for any issues relating to the threat of a strike by cabin crew.


The airline released the number,
0800 727 800, as it prepared to announce details of what services it expects to operate during the strike, which starts Saturday.

Scott Davies, head of trade sales, said: “We’d like to thank the trade for the support they’ve shown us, we’ve been overwhelmed by their response. It’s vital that we continue to work together to ensure that our mutual customers are well looked after.


"It is only fair that we ensure the trade has a freephone number in order to help them rebook those customers who are affected by Unite’s unjustified strike threat.”

BA said the trade should check ba.com and batraveltrade.com for updates regarding flight status and commercial policies.

It said the telephone number had been specifically set up for calls relating to the strike threat and queries not relating to potential strike disruption should continue to be directed through the normal trade support line.



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