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Getting the most out of batraveltrade.com
At batraveltrade.com you can find everything you need to know about
British Airways, including frequently asked questions
 Designed specifically for travel professionals, batraveltrade.com provides everything you need to assist your clients with their British Airways flights.
batraveltrade.com is your easy-to-use online resource for up-to-date information on
British Airways including travel news, current promotions, product information and contact numbers.
It also has links to the Foreign Office and BAA, as well as direct links to GDS information.
batraveltrade.com is designed to let you serve your clients’ needs in a fraction of the time it takes to call our support line, Trade Support.
Do you have a question for British Airways…
As a travel consultant, you know that no two customers are like. But very often, their questions are. To save you time and improve efficiency, we have the answers you and your customers are looking for on batraveltrade.com.
Simply go to your Questions database, type your frequently asked questions and you’ll receive a list of answers instantly.
Furthermore, you can also register to receive email updates on our latest news including commercial policies and promotions as soon as they are released, so that you can inform your customers in a timely and relevant manner.
To subscribe, visit
http://www.ba-newsletter.com/subscribe/
or click on the Register for email updates banner on the home page of batraveltrade.com
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Learn about London Heathrow Terminal 5
Our amazing new home at
London Heathrow Terminal 5 has been created to make your journey as effortless and enjoyable as possible.
 Since the opening of London Heathrow Terminal 5 in March, British Airways has increased the number of flights per day at the terminal to 500. This represents about 92 per cent of our total London Heathrow operation.
The remainder of our London Heathrow operation will move to Terminal 3 next month with flights to and from Barcelona, Madrid, Helsinki, Lisbon and Nice moving on the 25 February 2009.
Additionally, there will be terminal changes for Malaga, Nice and Vienna for the summer schedule on 29 March 2009:
- Flights between London Heathrow and Nice will move into Terminal 5.
- As a result flights between London Heathrow to Vienna and Malaga currently operating to and from Terminal 5, will move into Terminal 3.
The flight moves mean that all British Airways Heathrow flights to and from Spain will operate into and out of Terminal 3 and flight connections will be easier for customers transferring to/from Nice flights.
Flights to Bangkok, Singapore and Sydney will move later in 2009.
Terminal 5 has hosted more than 13 million customers and handled almost 95,000 flights and is now not only reaching customers high expectations, but also surpassing them.
British Airways’ punctuality levels were up more than 20 per cent in June, July and August 2008 compared with the same months last year. The airline’s on-time record is now at its best ever. We had a record December for ‘Ready to go’ punctuality at 50% (BA records date back to 1985).
Terminal 5 is working extremely well and is providing the best levels of customer service seen at London Heathrow for many years, with record levels of punctuality and baggage performance.
So whether you’re flying from, into or just passing through Heathrow, Terminal 5 will ensure your whole experience will be straightforward and pleasurable.
For more information about Terminal 5 please visit ba.com/t5
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Club Europe seat configuration changes 
From 23 February 2009, British Airways is changing its cabin configuration from 2-3 to 2-2 on all Club Europe services*. This new configuration will offer customers a guaranteed window or aisle seat, with the middle seat free, thereby providing customers with greater privacy, enhancing their ability to work and rest onboard.
*Excludes British Airways’ Club Europe flights on 767 aircraft that currently operate a 2-2-2 configuration and will continue to do so. The change affects all British Airways mainline and Cityflyer Club Europe services. 
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